Customer Complaints Channel
We are committed to listening to your feedback and resolving complaints with utmost transparency, confidentiality, and promptness in compliance with Central Bank of Jordan consumer protection regulations.
Dedicated to delivering the highest service standards and ensuring your complete satisfaction
Dear Valued Customer, In our commitment to delivering premier service standards and ensuring your satisfaction with our services, we would like to inform you that should you feel dissatisfied with any products or services provided by us or Jordan Ahli Bank, you may submit a complaint through any of the following channels:
During official working hours via telephone:
Depositing a written complaint into the designated complaints box located at the company's head office.
Amman / Abdali, Sulaiman Al-Nabulsi Street, Building (30), 1st Floor.
Or you may fill out the form below:
Your Complaint Has Been Formally Registered!
The complaint has been forwarded directly to the Compliance and Quality Assurance Unit headed by the Complaints Officer, and will be investigated and officially addressed within statutory timelines.